November already! Really?
Maybe it’s the changing of the season and traditional events like Halloween and Bonfire Night, but this time of year always make us a little reflective…
…Reflecting on how busy the year’s been; reflecting on all the stuff still to do; but also reflecting on why we do it.
And the answer’s pretty simple: because we enjoy it.
And though we will admit that we find accountancy
It’s because of our clients. Yes, you!
Because without you, we wouldn’t be successful. And if we weren’t successful, we wouldn’t be good at what we do. Or very happy.
So, with a thanksgiving of a different sort just around the corner, thank you – you give us reasons to be cheerful!
And we want to give you reasons to be cheerful in return; well, at least with regard to your accounts service!
Here are some of the ways we like to show we’re looking out for you…
1. We’re professionally qualified.
This may be an obvious one, but not everyone is! As chartered accountants we’re officially trained and qualified to do what we do – properly and so that you always benefit from the right advice.
2. We’re registered and regulated.
Even though we’re qualified, we still need to maintain our professional registration to practise. It means we’re highly regulated and accountable to ensure high technical and ethical standards, as well as undertaking regular training to maintain CPD and keep up to date with the latest tax laws and initiatives.
3. We’re open, honest, fair and ethical.
Without the regulation above demanding it! It’s the best way to do business and, combined with good service, retain it. It’s why we’re transparent about our fees and flexible with our terms. It’s also why you’ll find us easy to talk to, never reliant on small print and, in the event of an issue, firmly committed to putting it right.
4. We’re continually adding value to make your life easier.
If new technology is available to give you a better service and make life easier as a client, we’re there! We were one of the first regional firms to invest in Xero cloud software so that we could provide clients with online accounting and real time updates. And having just introduced our new monthly fixed-fee service and with preparations well under way for a full-on digital approach with the introduction of Making Tax Digital in 2019, there’s even more reasons to look forward to hassle-free accounting.
5. You’re always our No.1 priority.
In today’s fast-paced world, resting on your laurels gets you nowhere. So, we’re constantly thinking about proactive ways we can help. For instance, if you need help cutting costs we can suggest ways of lowering your fees – from moving to monthly fees and payroll for better budgeting to providing training and support to transition from manual records or spreadsheets.
6. We take your security seriously.
Even before the GDPR came into force in May 2018, respecting your data and keeping it safe has always been important to us. It’s why we’re fully GDPR-compliant and invest in rigorous cyber security systems.
7. Your business is important, whatever its size.
We want all of our clients to feel that they’re receiving the best service. We work in big business and run as an SME, so understand the demands for each. So, whether you’re a sole trader or multinational, you can depend on our full attention and expertise.
8. We’re human!
And we have some personality to go with it – no AI or automated responses here! As a local business that’s active in the community with local causes and charity, it means we understand the importance of a close working relationship based on trust, consideration and going the extra mile where necessary. Quite simply, it’s not just about the numbers.
It’s often said that business is all about relationships. It’s the people you deal with that make the difference. We can definitely relate to that. In fact, some of our customers have grown up with us.
So, whether you’re old or new, thank you for being so loyal and thanks for being part of the family.
As we approach the season of goodwill, you’ve certainly given us plenty of reasons to be cheerful.
We hope you feel the same in return.
Until next month...
